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Return & Refund Policy
Last updated: 8th of August 2025
Thank you for shopping with KorrectBuy Marketplace.
KorrectBuy Marketplace values customer satisfaction and strives to ensure that every purchase meets your expectations. This Returns and Refunds Policy explains the conditions under which customers may return items or request refunds.
Return Policy
We offer a 7-day return policy for eligible buyers. If there’s a problem with the item you purchased, or if you are not satisfied with it, you have up to 7 days from the date of delivery to request a return.
To be eligible for a return:
The item must be in its original condition, unused, and with all accessories, manuals, and documentation (if any) intact.
The return request must be submitted within 7 days of receiving the item.
The item must be the same as what was originally delivered (serial numbers, tags, or other identifiers must match).
How to Request a Return:
Visit the Contact Us page on our website.
Select “Item Return Request” as your subject.
Provide your order details, a clear reason for the return, and any relevant photos (if applicable).
Once submitted, our team will review your request and contact you via email or phone.
Please Note:
Items not meeting the above criteria will not qualify for a refund.
KorrectBuy Marketplace is not responsible for return delivery costs. Return shipping fees must be paid by the customer, even if the original order qualified for free delivery.
Non-Returnable Items
Certain items may not be eligible for return or refund. These include:
Perishable or consumable goods.
Personal care or hygiene products.
Customized or personalized items.
Products damaged due to misuse or neglect.
Refund Policy
Once we receive and inspect your returned item:
If it meets our refund criteria, your refund will be processed.
Refunds will only be issued to buyers who paid via online payment methods (not Cash on Delivery).
Refunds are typically processed within a few business days, and you will receive a notification once your refund has been completed.
We take extra care to ensure that every item listed is thoroughly checked and securely packaged before dispatch. However, KorrectBuy Marketplace is not liable for damages that occur during shipping or transportation.
Delivery Costs for Returns
All return shipping costs are the responsibility of the buyer. This applies even if the original purchase included free delivery.
Your Consent
By using our platform, registering an account, or making a purchase, you agree to this Return & Refund Policy.
Changes to This Policy
We may update or amend this Return & Refund Policy from time to time to reflect changes in our services or regulations. Any updates will be posted on this page, and your continued use of the platform means you accept the revised terms.
Contact Us
If you have any questions about this policy or need assistance, you can reach us via our Contact Us page or email us at: support@korrectbuy.com